Kate-Ferguson.com ships All orders through FED EX, FREE of charge.
Estimated delivery schedule for orders shipped within the United States is 1-5 Days
Please allow an extra day for shipment if your shipment period encompasses a Shipping holiday. All shipping time estimates of “1-5 days” ONLY apply to Domestic United States orders shipped through Fed Ex.
PO Box Locations
Kate-Ferguson.com offers free shipping to PO Box locations through the United States Postal Service, Priority Mail. Packages are shipped the day after the order is processed, with an estimated delivery of 2-3 business days. A USPS shipping option will NOT be provided at checkout, simply enter your shipping address as the PO Box, and your order will be routed appropriately in our shipping department. There is no extra charge for USPS shipping, and a delivery confirmation tracking number will be provided.
APO/FPO Locations
Kate-Ferguson.com offers free shipping to APO/FPO locations through the USPS Parcel Post. Please be advised that once your package passes out of the domestic United States, it can take 4-6 weeks or longer to reach its destination. A USPS shipping option will NOT be provided at checkout, simply enter your shipping address as the Box, and your order will be routed appropriately in our shipping department. There is no extra charge for USPS shipping, and a delivery confirmation tracking number will be provided.
Overnight Delivery
We offer Fed Ex Next Day Air for an additional charge that is calculated during checkout. Please note that Overnight delivery can only arrive on business days (Monday–Friday). Orders placed on Friday with Overnight delivery will be delivered on Monday.
Address Changes
If you submit your order and find a problem with your address, you will need to contact us immediately. You cannot change your address online – only a Kate-Ferguson.com Representative can adjust your address.
Don’t worry! We can change your address for free until your order has shipped. After shipment, fees apply (see below). Please call us at 1 702.757.1522 or contact us by email immediately of any address changes.
Address Changes After Shipment
Please contact us via phone to request any address changes after shipment.
If you receive the shipping confirmation email, your package has shipped. We cannot change your address any longer. There are no exceptions – when you receive the shipping confirmation email, your package has left the warehouse. All changes after this time must be filed with Fed Ex and a $15 address change fee applies.
We can request that Fed EX halt the package and re–label it with your new address. A $15 address change fee and a delay of up to 24 hours will apply to your delivery.
We apologize, but this fee exists regardless of how large or small the change is. A single digit on the zip code or an apartment number added will still incur this fee. We can’t avoid it– it is the Fed Ex address change fee.
Apartment numbers in particular provide a problem for Fed EX when they are missing. If your address is missing the apartment number, you will need to call us and accept this charge so we can add it to your shipment. We are sorry, but Fed EX will not deliver without the apartment number to an apartment complex of any kind. Without an apartment number, Fed eX will eventually return the package to us. We are happy to reship your order for free, or to refund you for it upon its return. However, we cannot add an apartment number or change the address in any manner without the fee applied.
Accurate Phone Number
Domestic orders require an active telephone number to be entered, which will allow us to quickly contact you if order verification or additional information is required.
Any orders placed without an active, domestic phone number may be canceled without notification.
Tracking Your Package
As soon as your order ships, you will be provided with a tracking number through email so that you can track the status of your shipment on Fed Ex's website. If you have not received a tracking number and your order status is complete, please check your account history order details and the tracking number will be located at the bottom on the page.
A Note On Delays
Every order placed by 4PM Monday through Friday Eastern Standard Time will be shipped through Fed EX the same day. However, Kate-Ferguson.com cannot control the status of your shipment after it leaves our shipping department. Fed Ex may incur delays due to weather issues or other circumstances beyond our control.
Also, please note that inconsistencies in your order (such as differing billing and shipping addresses) may possibly delay your order. Please enter a valid phone number where you can be reached in your account information to avoid delays, in case one of our Heels.com representatives needs to reach you for more information.
International Shipping
We are proud to ship to many international countries throughout the world Free of Charge.
Duties and Taxes are not included and may be charged to you upon receipt.